Forrester Consulting Total Economic Impact Study

Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester’s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges. The TEI methodology places equal weight on the measure of benefits and the measure of costs, allowing for a full examination of the effect of the technology on the entire organization.

• To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with years of experience using Tableau.
• In addition to the financial cost metrics related to hardware, software, support, and operation, Forrester additionally identified significant business benefits related to enterprise Mac deployments.
• Anaplan commissioned Forrester Consulting to conduct a Total Economic Impact study to uncover how Anaplan’s Connected Planning platform has become indispensable to organizations for impactful decision-making.
• The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Tableau on their organizations.
• Tableau commissioned Forrester Consulting to conduct a Total Economic Impact™ study and examine the potential return on investment enterprises may realize.

Through customer interviews, data collection and subsequent financial analysis, Forrester concludes that Episerver can provide customers a 299% return on investment over three years with a break-even point of less than 6 months. Discover the everyday and lifetime business benefits and cost savings of Episerver Customer-Centric Digital Experience Platform in this new Forrester Total Economic Impact of Episerver study, conducted by Forrester Consulting on behalf of Episerver. The winners and losers of the future will be determined by the experiences they provide. With the right insights, delivered real-time, you can deliver great customer experiences while simultaneously seeking out and eradicating poor experiences. Qualtrics brings together the most advanced experience management platform with the largest ecosystem of experts to help brands deliver exceptional customer experiences and drive real, quantifiable business outcomes that matter.

Tableau commissioned Forrester Consulting to conduct a Total Economic Impact™ study and examine the potential return on investment enterprises may realize. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Tableau on their organizations. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with years of experience using Tableau.

The table above shows the total of all benefits across the areas listed in the following sections, as well as present values discounted at 10%. Over three years, the composite organization expects risk-adjusted total benefits to have a PV of nearly $117 million.

Cost 2: Hardware And Hardware Deployment Costs

Interviewed organizations noted hardware and deployments costs related to the Mac itself, a third-party MDM, an incremental cost for additional Mac peripherals, and AppleCare support. Interviewed organizations noted implementation and ongoing internal labor costs for platform support. The table above shows the total of all costs across the areas listed below, as well as present values discounted at 10%. Over three years, the composite organization expects risk-adjusted total costs to have a PV of $33 million. Improved machine performance, including faster startup time, led to an increase in employee productivity, in addition to significantly reducing employee frustration with trying to accomplish work.

To calculate the total economic impact and ROI, Forrester interviewed Anaplan customers across finance, supply chain, sales, HR and IT and examined the platform’s benefits, costs, risks, and flexibility realized over a three-year period. Mac provides another option for end user machines, compared to a standard enterprise PC deployment. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed seven customers with experience deploying Mac in their enterprise. Alation commissioned Forrester to conduct a Total Economic Impact™ study to examine the potential ROI enterprises realize by deploying the Alation Data Catalog.

Customers

For the study, Forrester interviewed seven customers and created a framework to measure ROI based on feedback around benefits, costs, flexibility and risks. Giga has developed an return on investment -based methodology for analyzing and evaluating the costs, benefits and risks of IT decisions. This methodology, termed Total Economic Impact™, provides a holistic view of IT decisions by including costs, benefits, flexibility and risk. The TEI methodology, therefore, allows the measurement of the effectiveness of an IT decision or project and can be used as a proactive, predictive tool. Since it includes risk, TEI can also be used with a portfolio analysis methodology to determine the best mix of IT spending that aligns with organizational goals. Unlike a cost or technology-based analysis, TEI does not rely on industry averages or factors applied to all organizations, but is more a methodology for evaluating projects. Additionally, TEI can be used at all stages of the project analysis — to create an initial “back of the envelope” evaluation, or a detailed and documented business case.

Note that “Risk adjustment” below is the aggregated risk adjustments made to each benefit and cost category, as described in the following sections. The graph below has incorporated the risk adjustments within the totals modeled for device, additional software, additional peripherals, IT support, and energy.

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Understand how Forrester Consulting calculated the benefits customers are able to realize when they deploy the Cybereason Defense Platform to protect their enterprise from cyber threats. Forrester Consulting independently interviewed multiple customers from various industries in order to conduct a thorough analysis and create a financial model that is able to represent a composite Cybereason customer. Cybereason minimizes security costs and management burden is reduced by 75% with a single agent and single console deployment. GitLab customers were interviewed and related data was collected independently by Forrester Consulting in this process. For a retailer, it will become business-critical to provide a next-gen digital customer experience to the increasingly demanding, and cautious customer base. The webinar will unfold various challenges encountered by Retail industry during the 2020 pandemic times and the recommended futuristic remedies in the form of technologies and tactics.

This is due to improved machine performance, reduced employee frustration with work technology, and improved employee engagement leading to an increase in discretionary effort, performance, and employee retention rate. The following benefits reflect the three-year financial analysis associated with the composite organization.

Apple commissioned Forrester Consulting to conduct a Total Economic Impact™ study and examine the potential ROI enterprises may realize by deploying Mac. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Mac on their organizations. Developed by Forrester, the Total Economic Impact™ methodology provides a rigorous cost and benefit analysis framework that explicitly incorporates an evaluation of future technology and business flexibility and associated risk.

The greater the uncertainty, the wider the potential range of outcomes for benefit estimates. The composite is a global organization headquartered in North America with 100,000 employees and a high penetration and adoption of iOS (~80% of mobile devices, based on customer interviews). Employees had been using Mac in an unsupported state outside of corporate policy, with the machines not being managed by IT. There was no formal infrastructure or best practices in place for an employee choice program, so the composite decided to implement one. In the first three years, 10,000 employees chose Mac annually — either as a new employee or as part of their machine refresh cycle. Note that many of the benefits modeled in the following pages are achievable while the company is scaling up its deployment. The following costs reflect the three-year financial analysis associated with the composite organization to support 30,000 Macs.

Interviewed seven organizations using Mac to obtain data with respect to costs, benefits, and risks. Interviewed organizations noted hardware and deployments costs related to the Mac itself, third-party mobile device management costs, an incremental cost for additional Mac peripherals, and AppleCare extended warranty and enterprise support. While on average the Mac costs more upfront, this is partially offset by the cost of a comparable PC that the employee would otherwise need to order, and differences in residual value for the devices. Additionally, there is no need to purchase an OS license or software maintenance contract for Mac, and the underlying architecture and included security features obviate the need for some additional endpoint security licenses.

As a result when you review and/or your customers and prospects review ours and others’ TEI studies, be sure to look for/draw attention to omissions like that. Like all ROI models, while they are useful for discovering and articulating potential value, they are still “just” models, effectively a set of assumptions through which we can put data in and get a picture of what potential results might look like. Neither Forrester nor GitLab makes any assumptions as to the potential ROI that other organizations will receive.

For the composite organization, this results in reduced IT support costs totaling $11.6 million. Less time is needed to provision Mac, fewer service tickets are opened, and the tickets that are opened are easier to resolve. Overall, a higher number of Mac devices can be managed per IT FTE. Additionally, they require less energy to operate. The world’s best engineering teams rely on New Relic to visualize, analyze and troubleshoot their software. New Relic One is the most powerful cloud-based observability platform built to help companies create more perfect software.

Snaplogic Delivers On Roi

Both Forrester and GitLab strongly advise that readers, prospects, and customers, use their own estimates within the framework provided in the report to determine the appropriateness of an investment in GitLab. This study looked at the cost savings and business benefits of enterprises using GitLab for Version Control & Collaboration (VC&C)/SCM, Continuous Integration , and Continuous Delivery . SnapLogic commissioned Forrester to conduct a Total Economic Impact™ study and examine the potential return on investment enterprises will realize by deploying its integration platform. The purpose is to provide a framework to evaluate the potential financial impact of SnapLogic on your organization. Impact risk is the risk that the business or technology needs of the organization may not be met by the investment, resulting in lower overall total benefits.

Based on customer interviews, Forrester found that Mac costs less for the composite organization when considering hardware and software costs to a comparable PC over three years. Forrester also found that the differential in support and operational cost savings was even higher for Mac. As the report reveals, Resolve’s customers recognize significant ROI from our platform. “The Total Economic Impact™ study from Forrester further confirms New Relic’s impact on helping our customers gain the most value out of their public cloud environments. The New Relic platform helps customers gain a complete view of their entire software estate to drive efficiencies and performance of their digital business, ” said Lew Cirne, CEO and founder of New Relic. Combining hardware, software, support, and operational costs over three years leads to a cumulative cost advantage for Mac deployments.

For the composite organization, this results in a total expected value of $1.5 million. Interviewed organizations noted that their Mac has a fundamentally more secure architecture than their PCs, which results in a reduced risk of security incidents. Through customer interviews, data collection and subsequent financial analysis, Forrester’s study concludes that Dynatrace can potentially provide customers a 311% return on investment over three years with a payback point of less than 6 months. For an independent and rigorous cost savings and business benefit analysis, here you can read the Forrester Total Economic Impact™ of Dynatrace, a commissioned study conducted by Forrester Consulting on behalf of Dynatrace. Read this study to learn how several customers leveraged Snowflake to make data available quickly for their data consumers, to garner timely insights, and do more with data — while ensuring operational efficiencies at a lower cost. Cybereason customers are able to protect themselves from potential data breach costs that average $3.6M per incident. This study was commissioned by GitLab and delivered by Forrester Consulting, customer names and contact information was provided to Forrester Consulting, who in turn interviewed GitLab customers independently.

Learn why customers trust New Relic for improved uptime and performance, greater scale and efficiency, and accelerated time to market at newrelic.com. That said there are situations where some amount of overlap in metric/value type may occur, and that’s where a second look at the totality of the model, the scope of the study, should be reviewed. For example, not all TEI studies incorporate the same precise type or amounts of costs or risk in their calculations of ROI as we do.

The structure of both remains the same, and as such, leads to iterative refinement as more or better information becomes available. With TEI, one can produce the justifying analysis to prioritize projects and later prove or disprove their ultimate value. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed multiple customers with years of experience using the SecurityScorecard’s Security Ratings Platform. SnapLogic commissioned Forrester to conduct a Total Economic Impact™ study to examine the potential return on investment that enterprises may experience by deploying its integration platform as a service solution . To calculate the impact, Forrester interviewed actual customers to assess the financial impact of using SnapLogic over a three-year period. To help enterprise decision-makers better evaluate the financial impact of SnapLogic. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with years of experience using the Salsify PXM Platform.

Part of the improved startup time is due to the reduced need of additional security agents on the machine due to the more secure underlying architecture. Interviewed organizations noted that their Mac has a fundamentally more secure architecture than their PCs. This resulted in a reduced risk of security incidents, along with obviating the need for some of the security agents they ran on their PC machines , especially when following Apple’s best practices in deploying and securing Mac devices.

The data collected, resulting model, and study itself was reviewed independently by Forrester Research analysts. GitLab stakeholders were also interviewed as part of the data gathering and review process. This TEI™ study explicitly incorporated the impact of costs into the model based on actual customer experiences, including Licensing costs, Implementation and ongoing management costs, and training costs.

Links To The Tei Study & Related Resources

In addition to the financial cost metrics related to hardware, software, support, and operation, Forrester additionally identified significant business benefits related to enterprise Mac deployments. Additionally, per-device comparisons of hardware, software, and support costs are shown in the graph below. Anaplan commissioned Forrester Consulting to conduct a Total Economic Impact study to uncover how Anaplan’s Connected Planning platform has become indispensable to organizations for impactful decision-making.